Placer County Library Modified Services

When are the Libraries Opening to the Public?

Modified open hours will begin on Tuesday, October 6th at the Auburn, Granite Bay, Kings Beach, and Tahoe City Libraries. 

Browsing, 24/7 returns, and staff assistance will be availablePublic computers, restrooms, and seating remain unavailable at this time.

The Colfax Library will open for modified hours beginning November 3.

Rocklin and Foresthill opening date TBD (Stay Tuned!)

The modified hours for Auburn, Granite Bay, Kings Beach and Tahoe City beginning on October 6th are:

  • Tuesday and Thursday: 10AM - 4PM 
  • Wednesday: 12PM - 6PM
  • Friday: 12PM - 5PM

Applegate and Penryn remain closed at this time.

How do I place and pick up my holds?

  1. Place a hold using the Library catalog.
  2. Wait to be notified via email or text that your holds are ready.
  3. Modified services are available at the following locations: 
    • South Placer:
      1. Granite Bay Library: SEE ABOVE OPEN HOURS
      2. Rocklin Library: 
        • Tues: 10AM- 1:30 PM (Walk-Up Service) 
        • Wed-Thurs-Fri 1PM - 4:30PM (Walk-Up Service)
    • Mid Placer:
      1. Auburn Library: SEE ABOVE OPEN HOURS
      2.  Colfax Library: Thursday-Friday 9AM-12PM (Walk-Thru Service)
    • Tahoe:
      1. Kings Beach Library: SEE ABOVE OPEN HOURS
      2. Tahoe City Library: SEE ABOVE OPEN HOURS

 

  1. Once at the Library – 
    • For Walk-Up Service: Have your library card ready and approach the designated table for walk-up service. Staff will get your library card information, check your holds out, and set them on a table for you to take home.
      1. If multiple people are waiting, please maintain 6 feet of physical distance from all other library customers.
    • For Walk-Thru Service:  Bring your library card and enter the library when directed by staff.  A limited number of customers are allowed in the library at a time.  Retrieve your holds and use the self-service stations to check them out to your account.  Staff will be available to assist with self check-out as needed.

Our first priority is to protect the health and well-being of staff and customers. Strict physical distancing measures will be followed during all in-person service hours. To help promote the safety of library staff and in support of our continued efforts to expand vital library service, we strongly urge all customers to wear a face covering while utilizing in-person service. 

 

How do I return materials?

Regular book drops will remain locked. One bin will be placed in front of the library and clearly labeled “LIBRARY RETURNS.” Drop any of your Placer County Library items in for return.  These bins will be monitored by staff from within the facility.

Our first priority is to protect the health and well-being of our staff and customers. Once you return your library materials, they will be placed in quarantine for 96 hours before they are returned into circulation. Items you return will remain on your account at this time; no late fees will be assessed. 

Please note: we cannot accept any donations. 

 

How will I know my hold items are ready for pickup?

You will receive an email or text notification based on the preference selected in your account. 

 

How long will I have to pick up my holds once I’ve been notified they are available?

Customers will have two weeks to pick up available holds.

 

When can I start placing new holds?

Once service has been announced for a new location, customers may place up to 10 new holds on their account. 

 

What if my hold is at a location not currently offering modified holds pickup services?

Customers may log into their library account to modify the pickup location of existing holds to one of the libraries offering holds pickup service. Once your item has been transferred, you will receive an email or text based on the preference selected in your account alerting you the item is ready for pickup. 

 

Do I need a library card to use holds pickup services?

Yes, customers must hold a card registered to the Placer County Library to pick up holds. 

An application for temporary e-cards is available at placer.ca.gov/library. Please note: e-cards can only be used for online services.

 

What materials are available for pickup?

All physical materials currently on the shelf in a Placer County Library location are available for curbside pickup, including books, DVDs, audiobooks, etc. 

Items may take up to one week to be processed and transferred from one location to another.

 

Can you look for specific items for me or provide reading suggestions?

Yes! Email us at library@placer.ca.gov or call any of our locations Monday-Friday 8:00AM-5:00PM for reading suggestions.

 

Can I place a hold via telephone?

Yes. You may call any of our library locations to place a hold with a staff member. Customers may also modify existing holds (e.g., change the pickup location) over the phone. You must have your library card number.

 

I placed my holds before the COVID-19 closure and now I don’t need them. What should I do?

If you no longer have need of your holds, you may log into your account and cancel them or call one of our libraries and cancel them. Removing your hold helps other customers who may be waiting for that item move more quickly through the queue. 

 

I want to use curbside pickup but my card is blocked. What should I do?  

Please email us anytime at library@placer.ca.gov or call any of our locations Monday-Friday, 8:00AM-5:00PM, for assistance with your account. Please have your library card number available.

 

When will you add modified holds pickup services at more locations and how were locations chosen?

The Placer County Library will continue to evaluate customer response to current modified services and add libraries to meet demand as capacity allows. 

What are you doing to protect the safety of customers and staff?

The contactless pickup models we are using provide maximum physical distancing for the safety of our customers and staff. Staff will use face coverings in accordance with Placer County workplace safety policy and CDC guidelines.

All returned items will be quarantined for no less than 96 hours. 

Customers and staff should not approach one another and should respect the need for physical distancing. This may feel uncomfortable as we adjust to a new service delivery model, but is necessary to provide a safe, contactless pickup service.

 

Why are you using plastic bags for pickup items?

Plastic bags are a temporary measure to protect customer privacy, protect library materials, and limit unnecessary contact.