Limited Public Counter Services

Placer County is currently working to safely reopen public counter services while helping to combat the spread of the COVID-19 novel coronavirus. Please visit the below tabs to see which services have reopened or are still reduced or temporarily closed. We encourage our residents to take advantage of our many online services and visit county department web pages for more information. 

Placer County Agriculture/Weights and Measures Department reopened to the public on Tuesday, May 26, 2020. The hours of operations are 8 a.m. to 5 p.m.

UC Cooperative Extension/Farm Advisor offices will open June 1, 2020.

Staff will continue to provide regulatory inspection and permit services in the field as needed. Administrative staff is available to receive phone calls and dispatch inspection staff.  All staff have been provided with gloves and hand sanitizer, and have been instructed to maintain social distance standards per public health protocols. All service requests should be directed to placerag@placer.ca.gov or 530-889-7372.

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The Air Pollution Control District will open its public counter to in-person transactions starting June 15, 2020. Services will continue to be provided via email to those wishing to conduct business remotely.

For assistance:

Phone: (530) 745-2330 or 

Email: PCAPCD@placer.ca.gov

Complaints that are made by phone should follow non-business hours procedures. 

Complaints may be made online 

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Shelter Services
The Animal Services Center at the Placer County Government Center in North Auburn will reopen to drop-in customers starting June 1 with hours of operation from 9 a.m. to 5 p.m., Monday through Friday. The number of visitors inside will be limited. Virtual meet and greets and adoption appointments will continue to be provided. For more information, visit the Animal Services website.

The Assessor’s Office will reopen its Auburn public counter on June 1 to provide in-person assistance to county residents. Lobby hours will be open from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID-19.

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The Auditor-Controller‘s Office will re-open its public counters on June 1 to provide in-person assistance to County residents. Lobby hours will be open from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID-19.

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During the COVID-19 pandemic, Placer County is committed to public participation in county government in a manner that is consistent with guidance provided by the County’s Public Health Officer and Governor Newsom’s Executive Orders. Placer County will continue to take the following steps to utilize technology to encourage full but remote public participation during the Board of Supervisor’s meeting. These steps are intended to protect everyone, especially those over 65 and those with other medical conditions.

For the duration of the COVID-19 pandemic, the Placer County Board of Supervisor’s meetings will be conducted telephonically. The Board chambers will not be open to the public. In compliance with the Governor’s orders on telephonic meetings, the public’s participation will be limited to the following means:

  • Citizens who wish to comment may use our call-in line at 530-886-1800 to queue for verbal public comment. Public Comment will be opened for each agenda item in the sequence, so be prepared to call in for the specific item you wish to comment on when the Board Chair opens comments for that item. Calls will not be connected if Public Comment has been closed from that item, and callers will be directed to call back if they are calling for a later agenda item.
  • Calls will be answered by the county operator and transferred into the board chambers to be heard in the order in which calls were received for the current item. Please be aware that there is a 30-second delay between our meeting proceedings in chambers and your view at home. Each commenter is entitled to three minutes of comment time, so hold times will be longer if there are many callers. Thank you for your patience as we work to preserve the safety and health of all meeting participants and ensure that each citizen who wishes to comment has the opportunity to do so.
  • Alternatively, citizens may submit their comments in written form at the following link: https://www.placer.ca.gov/FormCenter/Clerk-of-the-Board-29/Public-Comment-Submission-157.
  • The public may always email comments to the Clerk of the Board mwood@placer.ca.gov or mail the same through the U.S. Postal Service to the County, Attn: Clerk of the Board, 175 Fulweiler Avenue, Auburn, CA 95603.
  • All public comments received prior to 8 a.m. the day of the meeting will be provided to the board members electronically or in written format.
  • Emails received through the Clerk’s email address above during the meeting become part of the record for the board meeting and retained by the clerk.
  • The public may always view a live video feed of the meeting online from the comfort/safety of their own home or workplace at www.placer.ca.gov. Closed captioning is available.
  • Board meeting agendas are publicly posted for review on the county website at https://www.placer.ca.gov/6322/_2020.

The same process will be followed for the Placer County Planning Commission meetings which occur every second and fourth Thursday starting at 10:00 a.m. All members of the public are asked to adhere to the above guidelines as well as all guidance by the County Public Health Officer. These steps are designed to make the board meeting accessible to everyone in a safe manner. Please be patient with us as we adjust to changes in process which are continually being provided by the County’s Public Health Officer and the Governor to further protect the public during the COVID-19 emergency.

“It’s important for Placer County to conduct its business to ensure essential services for our citizens,” said Board Chair Bonnie Gore. “We’re doing everything we can to facilitate social distancing and urge residents to take advantage of other methods to address the board versus attending meetings in person.”

“We hope our citizens understand and take to heart the need to participate remotely,” said CEO Todd Leopold. “This crisis may be part of our landscape for several months and we urge our citizens to adjust while still remaining a vital part of the governing process.”

Placer County is committed to doing its part to limit the coronavirus spread and has also reduced public counter service until at least April 12, providing online and phone services as alternatives. Essential services such as law enforcement, fire/emergency services, garbage, recycling, water, child protective services, and wastewater continue. Placer County declared a local health emergency and a local emergency March 3 to ensure public health professionals have all the necessary tools at their disposal to protect the community from COVID-19. Placer’s ongoing COVID-19 response will continue uninterrupted by the office closure

For more information on COVID-19 novel coronavirus please visit the Placer County Public Health guidance page.

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Offices will tentatively reopen to the public June 8. More information coming.

Staff is available to serve the community’s needs via phone and email, rather than requiring a visit. Self-serve options include; making payments online or by telephone, view account balances, check court dates, and update contact information online.

Contact us: telephone at 866-901-3212 

email: childsupport@pldcss.ca.gov

Customer Connect for online assistance

Novel Coronavirus (COVID-19) - Court Updates and Information

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The Clerk-Recorder Office will increase its public counter service beginning June 1. Although in-person assistance will be available, residents are encouraged to submit records requests online for convenient service. Marriage ceremonies will be conducted by appointment only, but wedding parties under 10 will be allowed to attend the event.

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The Communications and Public Affairs Office is the information link between Placer County, its communities and residents and the media. It serves all county departments providing information to residents, news media, community groups, county employees and others.

Follow us on social media
Sign up for our newsletter
Sign up to receive emergency alerts for all the places you care about
View our recent news releases

For media requests and inquiries, call 530-886-4646

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Community Development Resource Agency’s public counter is open by appointment only starting on Monday, June 8 for the Auburn and Tahoe City office. Appointments will be available on Monday, Wednesday, and Friday from 9 a.m. to 2 p.m. until further notice. You can schedule an appointment through our eServices online appointments feature. Please note that our eServices digital suite continues to be available to keep your projects moving where you can submit applications for residential and commercial development projects. You can also look up zoning requirements, apply for permits and more from the comfort of your home or business. Anywhere, anytime, online. https://www.placer.ca.gov/eservices

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The Placer County Executive Office is operational but encourages residents/citizens to call (530-889-4030) or email (lburlison@ca.placer.gov) at this time, in keeping with COVID-19 social distancing guidance and public health recommendations.

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The public counter at the District Attorney’s Office will be closed until further notice.

The office will be available for contact via the following methods:

Telephone: 916-543-8000

This line will be answered Monday through Friday 8:00 a.m. - 5:00 p.m.

Email: This email will be monitored for the duration of this temporary closure: infopcda@placer.ca.gov

The Placer County District Attorney’s Office will continue to operate with modified services to minimize in-person contacts

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Our Business Resource Center in Rocklin is accepting phone and virtual appointments to assist with your business needs. We have partnered with the Northern California Small Business Development Center and the Sierra Small Business Development Center, who are prepared to immediately provide support and resources to Placer’s business community. Starting in June, we will be offering Zoom webinars, topics include Business Basics, Business Model Canvas, Buying a Business, and Marketing. Contact us today at 916-770-8380 or brcinfo@placer.ca.gov for more information.

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The public counter will be open for in-person assistance starting June 1. If you prefer to file election materials, documents and petitions remotely please call 530 886-5650 or email election@placer.ca.gov for assistance.

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Environmental Health (Hazmat, Food Programs, Septic Systems and others):

Open June 8: Auburn and Tahoe City, by appointment on Monday, Wednesday and Friday from 9 a.m. to 2 p.m.

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As the COVID-19 situation continues, regular garbage collection service continues, but some recycling services are being temporarily modified or discontinued at facilities in Placer County.

Please call first or visit websites for updated information to see if the services you need are available:

Recology Auburn Placer
(Auburn, Foresthill and Meadow Vista Transfer Stations)
https://www.recology.com/recology-auburn-placer
530-885-3735

Western Placer Waste Management Authority
(Athens Ave. & Fiddyment Rd.)
https://www.wpwma.ca.gov
916-543-3960

Eastern Regional Materials Recovery Facility
(Cabin Creek Rd.)
http://www.waste101.com
530-583-7800

 Updates to services can also be found on the county’s Garbage & Recycling webpage.

Facilities Management will continue to perform its duties related to Building Maintenance, Real Estate Services, Capital Improvements and Custodial Services.

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The Placer County Film Office is open for business with staff working remotely. For details visit their website below.

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CAL Fire will reopen June 1.

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Placer County Health and Human Services is beginning to reopen public facing services:

Adult System of Care (IHSS, Mental Health and Substance Use, Adult Protective Services and others): 888-886-5401      

  • Open June 1: Auburn and Roseville, Monday, Wednesday and Friday 9 a.m. to 1 p.m, Tuesday and Thursday, 1 p.m. to 5 p.m.

Shelter and homeless services: 1-833-3Placer 

Children’s System of Care (Child Welfare Services, Foster/Adoption, Mental Health and others): 866-293-1940

  • Open June 1: Auburn, 8 a.m. to 12 p.m. Monday through Friday
  • Open June 1: Rocklin, 1 p.m. to 5 p.m. Monday through Friday
  • Open June 1: Carnelian Bay, 10 a.m. to 3 p.m. Monday through Friday

Human Services (CalFresh, Medi-Cal, CalWORKS and others): 888-385-5160

  • Open June 8: Rocklin and Auburn, 1 p.m. to 5 p.m. Monday through Friday
  • Open June 8: Carnelian Bay, 1 p.m. to 5 p.m. Monday through Friday

Public Health (Vital Records and WIC): 530-889-7141

  • Open June 1: Rocklin and Auburn, 8:30 a.m. to 4:30 p.m. Monday through Friday

Environmental Health (Hazmat, Food Programs, Septic Systems and others): 530-745-2300

  • Open June 8: Auburn and Tahoe City, by appointment on Monday, Wednesday and Friday from 9 a.m. to 2 p.m.

Animal Services (Adoption and Animal Control): 530-885-5500 for Animal Control; 530-886-5540 for all other inquiries

  • Open June 1: Auburn, 9 a.m. to 5 p.m. Monday through Friday

Human Resources will be closed to in-person customers, although services can be reached via phone, website, or email. Priority recruitments and benefit payments to retirees will continue to be processed, along with critical services to internal county departments.

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All Placer County Library locations and the Bookmobile will be closed to the public until further notice as they are not included in the current Stage 2 of the governor’s four-stage plan to reopen California. Rest assured patrons will not accrue fines or lose holds due to the closure. Book returns at all locations will be locked. All holds will be suspended until we reopen and you will not lose your place in the hold queue.

All community room reservations (located in the Auburn, Foresthill, Granite Bay, and Rocklin libraries) are canceled through March and April, and groups will be refunded their reservation fee upon request once we are open,

We have many online resources to assist with your research and entertainment needs while we are closed - all free with your library card.

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Due to the COVID-19 the Placer County Museums and the Archives and Research Center are closed until further notice as they are not included in the current Stage 2 of the governor’s four-stage plan to reopen California. Our staff is busy working on online content that will help ease the symptoms of cabin fever.

Those of you sequestered at home may have discovered things in the back of the closet or the attic that you had long forgotten about, like grandma’s wedding dress or old photographs and negatives. How do you care for those items so they’ll last for future generations? You can simply “Ask a Curator”. To ask one of our curators a question, email us your query at museums@placer.ca.gov and we’ll post a video answer to all of your questions over the coming weeks.

We also invite young students to watch for our posts about artifacts and photographs in our collection which they can use to create art that we’ll share with everyone as part of our Online Historical Art Club.

Soon we’ll also post videos of artifact highlights and we’re working on a virtual exhibit. Go to our website at www.placer.ca.gov where you can access all of our social media platforms.

Online/Phone Services: Visit our web page for historical online content and live streaming of museum tours.  
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Public counter services are beginning to reopen in North Lake Tahoe. Please check department-specific pages for more information on services and for updated information.

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The Office of Emergency Services remains open and will continue to perform its duties. 

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Our parks are open to the public, but please adhere to social distancing due to the COVID-19 outbreak.
Reservations for large gatherings at our halls have been temporarily suspended until further notice.
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Personnel will continue to work to provide services although the county may limit some activities to increase our social distancing as much as possible.

Road Maintenance – Continues to operate through the pandemic although with new protocols.

Transit – Continues to operate although with different protocols and some schedules and routes have been modified or canceled.

Fleet – Continues to operate.

Parks – Parks continue to be open except Bear River Campground, Gould Park and Dutch Flat Pool are closed. High-touch areas of parks (i.e. playgrounds and picnic pavilions) are still closed. Hidden Falls is open at reduced capacity and requiring reservations 7 days/week.

Environmental Utility Operations – Continue to operate

Western Placer Regional Landfill – Although it had modified some services, it is now providing full services to the public.

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Roads Division

Public Works Road Maintenance has staff in the field to respond to critical and urgent issues. Office staff are monitoring and responding to all voicemails and emails. Please feel free to call 530-745-7565.

Like you, your Sheriff’s Office has been reacting to the COVID-19 pandemic. To help reduce the unintended spread of the virus, we are reducing non-essential services. Please see below for cancellations that might affect you:

  • In-person Interviews for new concealed weapon permits (CCWs) are canceled. We are still accepting online applications and renewals, as well as renewal payments sent by mail. 
  •  Live Scan appointments are canceled.
  •  Property releases from our Evidence Unit are canceled, except for firearms and transient property releases. 
  • The Community Awareness Academy is canceled.
  • All social contact visits at the Placer County Jails are suspended. Video visits and attorney visits are still permitted. 
  • Colfax station is closed.
  • Civil, Traffic & Family Courts are closed, as is the entire Historic Courthouse in Auburn. 

What is unaffected: 

  • Our lobbies in Loomis, Tahoe City, and the Main Office in Auburn are still open currently, but with reduced services. No report requests are being processed and our Civil Division is only processing restraining orders. 
  • All emergency and patrol services are still available and fully staffed.

Our community is important to us. Even in these difficult times, we are all facing, the men and women of your Sheriff’s Office will continue to work diligently to prevent crime and protect our community. While we are working diligently with our partners to deal with the COVID-19 pandemic, we will not allow it to distract us from our mission of law enforcement.

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Placer County Superior Courts are beginning to reopen services. For more information visit the Superior Courts website.

The Treasurer-Tax Collector Office will reopen its public counters on June 1 to provide in-person assistance to county residents. Public counter hours will be open from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID 19.

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Placer County Veterans Services Office will be open June 8, 1 p.m. to 5 p.m., Monday through Friday.

Please call 888-385-5160 for more information.

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