Mediation is a better way to settle differences than a costly and time consuming court battle, calling in an authority figure, or enduring an ongoing conflict. Mediation is a process that facilitates productive communication between disputing parties. It is a voluntary settlement process which allows those involved to help control the decisions and work towards a peaceful resolution.
Typically, a third party, the mediator, assists the parties to negotiate a settlement. The mediator acts as a neutral third party and facilitates rather than directs the process. The process is private and confidential.