Child Support Services

Child Support Services works with parents and guardians to establish a partnership to provide their children with financial and medical support. This is achieved by locating each parent, establishing paternity and support obligations, and enforcing child support orders.

Limited Onsite Public Assistance 

Child Support Service offices are open to assist you with reduced hours for on-site visits.

Rocklin office: Open Tuesday, Wednesday, Thursday from 1:00 pm to 4:30 pm

Carnelian Bay office: Open Monday through Friday from 8:00 am to 5:00 pm, closed during lunch and on alternating Fridays. Please call the Carnelian Bay office to confirm office hours: 530- 546-1941

We remain available to effectively serve your needs via telephone, email, and Customer Connect online.

Contact us: telephone at 866-901-3212; email:; Customer Connect for online assistance.

Court Information: Novel Coronavirus (COVID-19) - Court Updates and Information

Stay up to date on the Coronavirus in Placer County

Electronic Payment Card Changes

By now, you should have received your new Electronic Payment Card. 

Please note: Electronic Payment Cards must be mailed to an address or PO Box, and cannot be mailed to ’general delivery’.

Every month, your child support payment will be applied to the card balance and you can use the card anywhere Mastercard is accepted.

To avoid delays in receiving your child support payment, please enroll in Direct Deposit or Electronic Payment Card online at State Disbursement Unit

Online enrollment in Direct Deposit or Electronic Payment Card will help avoid delays in receiving your child support payment.

Bank Levy or Driver License Suspensions

Effective immediately, the automated actions for Bank Levy and Driver License suspensions have been temporarily turned off. If you receive notification of either of these actions, please contact the child support agency handling your case right away.

Unable to Pay Child Support?

If you are unable to pay child support due to quarantine, self-isolation or layoffs, your first step is to request a “review and adjustment,” also called a “modification.” We can get you the paperwork right away, so reach out to your local office – see above for communication options during county closures. If you and the other parent can agree, we can help you stipulate to change your child support order for the duration of this emergency.

Although your order remains in place unless modified, we can work with you not only to modify, but on how we would collect the order. PLEASE reach out to your caseworker with the details of your situation  – California Child Support Services continues to work hard to ensure business moves forward even if local offices close.

Self-Service Options

Make payments online or by telephone, view account balances and payment history, check court dates, and update contact information, with Customer Connect. Customer Connect is also available by telephone at 866-901-3212


The Ombudsperson works as an advocate for customers to ensure fair and equitable treatment throughout the child support process. Customers should contact the Ombudsperson whenever they feel their issue or concern with the department needs independent review. You can call the Ombudsperson at 916-435-5757.